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Terms and Conditions

These terms and conditions apply when you use our web-site and/or buy any products and/ or services from us Law Hound Limited.

By making use of our organisation and its services you will be deemed to be at least aged 18 and to have read and understood these terms and conditions and agree to be bound by them. If you are entering into an agreement on behalf of an organisation you confirm that you have the legal right and their consent to do so and that you will be responsible for the actions of all your employees, agents, consultants and anyone who appears or purports to be a member of your organisation or working with it.

(1) “Products and services” means any products, such as off-the peg policies, or any services which are supplied to you, including use of the web-site and the downloading of any documents, data or information, whether or not any charge is made.
(2) Products and services are provided to the best of our ability and experience. Website immediate download documents are not intended as a substitute for taking legal advice relating to your actual circumstances.
(3) Products and services labelled template or DIY do not come with any guarantees or warranties and you hold us free of all liability and responsibility for any actions or results or adverse situations created as a direct result of use or failing to use those products and services.
(4)All our advice, bespoke and tailored services are covered by our professional indemnity policy.

(1) Payment for all services, including any taxes, must be made in full, by Bank Transfer, or Paypal within 7 days of the date of any invoice supplied. Documents cannot be downloaded nor do services commence until we have received cleared payment.
(2) Once you have ordered services you are still responsible for payment. For non payment or payment problems we charge you 15% compound interest per annum for late payment until we receive full cleared payment.
(3) Where payment is a part of staged payments such as monthly, you are charged 1 month in advance. Late or non-payment automatically means all services stop until such time that full payment (including any accrued or extra payment) is made. No refunds will be made.
(5) If you cancel, any deposits are always non refundable.
(6) We reserve the right to increase prices by posting them on our website.
(7) Where payment is made via a third party such as a bank or Paypal, you are also confirming your agreement to adhere to their user agreements and it is your responsibility to be aware of any agreement that you will enter into with them.

No information, data, documents products or anything at all will pass to you until we have received full cleared payment for all the products services supplied by us and we retain a lien over anything supplied to us until we receive cleared payment.

We use our reasonable endeavours to supply services within any time estimate that we give. However, we will not be liable for any consequences or loss or damage suffered because of any unavoidable or reasonable delay in completion, including third party involvement and your failure to provide instructions.

(1) To the extent that the law allows we will not be held responsible for any loss, incidental or consequential damage, or loss arising out of installation, use (unauthorised or otherwise), errors, mistakes, accident, theft or fraud, destruction, or any part of the provision of products and/or services.
(2) In the unlikely event that we would be held liable for any losses occurring as a result of using/ failing to use the services or at all, then such total damages for any loss whatsoever shall be limited, in relation to any one incident or series of related incidents, to 100% of the amount paid by you in respect of the agreement under which you claim for template and DIY products and limited to the extent of our insurance policy for all other tailored and bespoke orders.

Any services we provide to you may be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date. Any information we hold will be retained in accordance with current Data Protection legislation within England. Please also refer to our Privacy statement.

Both of us agree that the specifications, documentation and information relating to your purchase are confidential; including information obtained about each other, etc and as such can not be disclosed, other than as required by Statute or Court Order.

(1) The rights given cannot be transferred, sold, rented or shared in any way by you and nobody else can benefit but you.
(2) We reserve the right to assign and/or sub-contract any part of the services.

In view of the nature of the services we provide, unless we have agreed otherwise in writing, we both agree that you waive any cancellation or refund rights under the Consumer Protection (Distance Selling) Regulations 2000, particularly Regulation 13.

(1) Complaints must be addressed in writing by e-mail or in writing to The Company Secretary Aspen House 1 Yewtree Chester CH2 4JY. We aim to respond to complaints within 14 days of receipt. If any complaint may amount to a breach of any term of this condition then you must allow us 30 days to remedy that breach.
(2) Notices for us must be in writing to our address above and any notices for you will be to the last address which you provide to us or your Registered Office.
(3) Notices will be deemed to have been received on the 7th day after posting using Royal Mail 1st class service provided that a duly stamped proof of posting is obtained from Royal Mail.
(4)You agree that you will do nothing which could restrict or inhibit our access for any examination following any complaint.

Please also refer to our Website Use, and our Privacy, data and copyright policies which form part of these Terms & conditions

Each clause or any part at all of this agreement is to be regarded as independent of the others. Should any clause or any part at all of this agreement be found to be unenforceable or invalid it will not affect the enforceability or validity of the rest of this agreement.

(1) This agreement is for the time of purchase and use of any products and/or any services and/or any use of the website.
(2) We reserve the right to terminate this agreement
(a) Immediately if you breach any term of this agreement. You will not be entitled to any refund of unused services.
(b) By giving you 30 days notice. In these circumstances we will refund you for any unused services or pre-paid fees within 30 days of the service ceasing. However we will not be responsible for any liability whatsoever, including any claims, expenses and fees, relating to the notice period and service ceasing.
(3) If we do not act upon any breach immediately you should not assume that we have waived any rights as to enforceability or to seek redress, unless we have expressly stated that in writing.
(4) Other than any rights described in this agreement, you may terminate this agreement at any time giving us notice of 1 calendar month. However, any monies due under this agreement must still be paid and we will not make any refund at all, including for any unused services or pre-paid fees.

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
These terms and conditions apply when you use our web-site and/or buy any products and/ or services from us.