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IT maintenance Agreement (software & hardware)

 AGREEMENT TO SUPPLY IT MAINTENANCE SERVICES WHEN TO USE THIS DOCUMENT

These terms and conditions are suitable for use in England, Wales and Scotland by a website designer when providing IT maintenance services to business to business customers. If you provide services to members of the public or to both businesses and members of the public please call us on 01244 300413. 

The agreement allows a IT maintenance provider to set out the standard terms on which they will provide work to the customer. For the terms and conditions to be effective the website designer must attach them to the proposal or can put them on the reverse of the proposal. Whichever way, the customer should be aware of the terms and conditions before agreeing to the proposal so that they become part of the agreement between the service provider and the customer.

The terms and conditions can also be used for electronic purchases using electronic signatures, tick box or agreement by e-mail etc. However the service provider must still supply the terms and conditions and proposal to the customer before the order is finalised.

THIS DOCUMENT CONTAINS THE FOLLOWING:

Contents :

  • Definitions
  • Support offered and maintenance supplied
  • Excluded Support and Maintenance
  • Warranty and liability
  • Confidentiality
  • Termination and assignments
  • Payments
  • Third Party Applications
  • Data Protection
  • Remote Access
  • Agency
  • Amendments
  • Force Majeure
  • Notices, Schedules
  • Severance,
  • Time of the Essence
  • Sub-contracting
  • Language
  • Set-off
  • Law and Jurisdiction


and the following Schedules:

  •  Maintenance services
  •  Location
  •  Support details
  •  Severity Classification
  •  Response times


HOW TO USE THIS DOCUMENT

This is a MS Word document and is easy to use. The agreement uses red text to provide extra guidance notes where you will customise your document to suit the circumstances in which it is used.

E&W

File Type: Word File

File Size : 83 kbBuy Now

Price : £29.75