E-mail responding to a complaint about a defective service

WHEN TO USE THIS DOCUMENT?
This document is the body of a letter or e-mail which a business would use when dealing with a complaint by a customer or client.

This document is for use when the complaint is a complaint about the services the customer has received, rather than a general complaint about other matters.

This document is to help ensure that the business complies with the law but also to reassure the customer that their complaint will be dealt with efficiently and professionally.

WHAT DOES IT CONTAIN?
This document contains the following:

• Polite, professional and efficient response to a general complaint
• Allows you a choice of responses depending on whether you agree or disagree with the complaint
• Additional choice of response incase this is something that you will be asking your insurer to deal with

WHEN NOT TO USE THIS DOCUMENT

• If the complaint is a general complaint – please see our other products
• If the complaint is about faulty or defective item you have supplied – please see our other products

File Type: Word File